bV         Refund Policy

bigVAULT Online is sold with annual subscriptions that are billed in advance. Upon initiation of your subscription bigVAULT allocates online Storage Space to you for one year. If for any reason you are not satisfied with your bigVAULT Online subscription you may contact support@bigvault.com. If for any reason you choose to cancel your bigVAULT Online subscription prior to the expiration date, you may be subject to an Early Termination Fee. If you cancel your account within the first forty-five (45) days of your latest subscription, you will receive a refund for 50% of your latest subscription fee paid, less any applicable Early Termination fee for re-allocation of space. Cancellations will not be accepted after the first forty-five (45) days of your latest subscription.

bvPLUS+ (Backup Software) bvPLUS+ comes with a 30 day unconditional money back guarantee. If for any reason you wish to return your bvPLUS+ software, please notify us, at support@bigvault.com, within 30 days of the purchase date and we will refund your money less a $15.00 handling fee for every copy returned. If for any reason your bigVAULT Online subscription is cancelled, your bvPLUS+ License will automatically terminate.

bvPLUS+ and bvDRIVE will only work in Microsoft Windows Operating System Environments